EXCHANGE FOR MANUFACTURING DEFECT
If you receive a damaged or defective product, or if a product develops a defect after a short period of use, you can file a claim. Please note that wear or abrasion of the latex is not covered under warranty, and claims for these reasons will not be accepted.
In this case, please follow these steps:
1. Photograph the Defect: Take a clear photo of the defective part of the product.
2. Submit the Claim: Send the photo along with a description of the issue, the order number, and the reason for the claim via WhatsApp to our customer service number +34 629 96 74 10, or by email to info@n1gloves.com.
Our Quality Department will review your claim to determine if the defect is due to manufacturing and not misuse. We will then guide you on the next steps to take.
◉ In case of a confirmed manufacturing defect: If it is determined that there is a manufacturing defect, our customer service team will contact you as soon as possible. You are entitled to receive a full refund of the purchase price, including initial shipping costs, using the same payment method you used for the original transaction, unless otherwise agreed. Alternatively, if you prefer, you can choose to receive a replacement product at no additional cost.
◉ Otherwise: If no manufacturing defect is found, you will need to cover the shipping costs to have your product returned to you.
YOU CAN ALSO ENTER THE RETURN PORTAL AND MANAGE YOUR CLAIM IF YOU ARE IN ONE OF THE FOLLOWING COUNTRIES:
SPAIN
PORTUGAL
https://n1gloves.shipping-portal.com/
Otherwise, damaged or defective products can be sent to the following address at your expense:
N1 GOALKEEPER GLOVES
Calle Aviación 59, Planta 1, Local 8
41007 - Seville, Spain